Privacy policy
Privacy Policy
Your privacy is important to us.
This Privacy Policy describes how our store ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use, make a purchase, or otherwise interact with our website and services (the "Services"). Our store is powered by Shopify, which enables us to provide you with our Services.
Please read this Privacy Policy carefully. By accessing or using any of our Services, you acknowledge that you have read, understood, and agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Personal Information We Collect
When we refer to "personal information," we mean information that identifies you or can reasonably be linked to you. Personal information does not include anonymous or de-identified information that cannot reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact Information
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Full name
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Billing address
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Shipping address
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Email address
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Phone number
Payment Information
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Credit and debit card information
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Payment confirmation
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Billing information
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Transaction details
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Other payment-related information
Account Information
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Username
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Password
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Security questions
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Account preferences and settings
Transaction Information
Information regarding products you:
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View
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Add to your cart
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Save to your wishlist
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Purchase
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Return
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Exchange
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Cancel
This also includes your purchase history.
Communications
Information you provide when contacting us, including customer support requests, questions, reviews, or complaints.
Device Information
Information automatically collected about your device, browser, IP address, network connection, cookies, and other unique identifiers.
Usage Information
Information about how you browse and interact with our website, including pages visited, products viewed, clicks, and shopping behavior.
Sources of Personal Information
We may collect personal information from the following sources:
Directly From You
When you:
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Create an account
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Place an order
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Contact us
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Subscribe to our emails
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Submit reviews
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Use our Services
Automatically
We automatically collect certain information through cookies, pixels, analytics tools, and similar technologies when you visit our website.
Service Providers
We may receive information from trusted service providers who perform services on our behalf, such as:
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Shopify
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Payment processors
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Shipping carriers
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Fraud prevention providers
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Analytics providers
Third Parties
We may also receive information from advertising partners, marketing providers, and other third parties.
How We Use Your Personal Information
We use your personal information for purposes including:
Providing Our Services
Including:
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Processing orders
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Processing payments
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Managing your account
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Shipping your orders
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Providing customer support
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Processing refunds and returns
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Sending order confirmations and shipping updates
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Remembering your preferences
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Personalizing your shopping experience
Marketing and Advertising
We may use your information to:
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Send promotional emails
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Send marketing messages
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Display personalized advertisements
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Recommend products based on your browsing and purchase history
You may unsubscribe from promotional communications at any time.
Security and Fraud Prevention
We use your information to:
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Verify your identity
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Detect fraudulent transactions
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Prevent unauthorized access
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Protect our website and customers
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Investigate suspicious activities
You are responsible for keeping your account credentials confidential.
Customer Support
We use your information to:
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Respond to inquiries
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Resolve complaints
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Provide technical support
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Improve customer service
Legal Compliance
We may use or disclose your information when required to:
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Comply with applicable laws
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Respond to legal requests
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Protect our legal rights
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Enforce our Terms of Service
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Prevent fraud or illegal activities
How We Share Personal Information
We may share your personal information in the following circumstances:
Service Providers
Including providers that help us operate our business, such as:
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Shopify
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Payment processors
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Shipping companies
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Cloud hosting providers
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Analytics providers
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Customer support providers
Marketing Partners
We may share information with advertising and marketing partners to deliver personalized advertisements and improve marketing campaigns.
Depending on your location, you may have the right to opt out of personalized advertising.
At Your Direction
We may share information when you request or authorize us to do so, such as through social media integrations or third-party login services.
Business Transfers
If our business is sold, merged, reorganized, or transferred, your personal information may be included as part of that transaction.
Legal Requirements
We may disclose personal information if required by law or when necessary to protect our rights, customers, or business.
Shopify
Our Services are hosted by Shopify.
Shopify collects and processes personal information to provide and improve its platform. Information submitted through our website may be transferred to Shopify and its service providers, which may be located outside your country.
To learn more about how Shopify processes personal information, please visit Shopify's Privacy Policy.
Third-Party Websites and Links
Our Services may contain links to third-party websites or online platforms that are not operated or controlled by us.
If you choose to visit these websites, we encourage you to review their privacy policies, security practices, and terms and conditions.
We are not responsible for the privacy practices, security, or content of third-party websites.
Information you voluntarily share on public or semi-public platforms, including social media, may be visible to others and may be used by third parties outside of our control.
Children's Privacy
Our Services are not intended for individuals under the age required by applicable law in their jurisdiction.
We do not knowingly collect personal information from children.
If you believe that a child has provided us with personal information, please contact us at memoriesflash.us@outlook.com, and we will promptly delete such information where required by law.
To the best of our knowledge, we do not knowingly sell or share the personal information of individuals under the age of 16.
Data Security and Retention
We take reasonable administrative, technical, and physical measures to protect your personal information.
However, no method of transmitting information over the Internet or storing electronic data is completely secure. Therefore, we cannot guarantee absolute security.
We recommend that you do not send sensitive information through unsecured communication channels.
We retain your personal information only for as long as necessary to:
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Provide our Services
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Maintain your account
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Fulfill legal obligations
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Resolve disputes
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Enforce our agreements
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Protect our legitimate business interests
Your Privacy Rights
Depending on where you live, you may have certain rights regarding your personal information.
These rights may include:
Right of Access
You may request access to the personal information we hold about you.
Right to Deletion
You may request that we delete your personal information, subject to applicable legal exceptions.
Right to Correction
You may request correction of inaccurate or incomplete personal information.
Right to Data Portability
You may request a copy of your personal information in a portable format or ask us to transfer it to another service provider where legally applicable.
Marketing Preferences
You may unsubscribe from promotional emails at any time by clicking the unsubscribe link included in our emails.
Please note that even if you opt out of marketing communications, we may still send transactional emails related to your orders or account.
Additional Rights for UK and EEA Residents
If you reside in the United Kingdom or the European Economic Area (EEA), you may also have the following rights, subject to applicable law:
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Right to object to certain processing activities.
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Right to restrict the processing of your personal information.
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Right to withdraw consent at any time where processing is based on consent.
Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
To exercise any of your privacy rights, please contact us at:
We may need to verify your identity before processing your request.
We will never discriminate against you for exercising your privacy rights.
Complaints
If you have any concerns regarding how we process your personal information, please contact us first at:
If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority, depending on the laws applicable in your country or region.
International Data Transfers
Your personal information may be transferred to, processed, and stored in countries other than the country in which you reside.
Where required by law, we will use appropriate safeguards for international data transfers, including the European Commission's Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.
Any changes will be posted on this page together with the updated "Last Updated" date.
Your continued use of our Services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us:
Email: memoriesflash.us@outlook.com
We are the data controller responsible for processing your personal information in accordance with applicable privacy laws.