Shipping policy
Shipping Policy
Thank you for shopping with MemoriesFlash.
We are committed to creating and delivering your personalized jewelry with care.
Processing Time
Because each item is custom-made, orders typically require 1-3 business days to be designed, crafted, and prepared for shipment.
During busy seasons or holidays, processing times may be slightly longer.
Shipping Time
Estimated delivery times are:
- United States: 7–12 business days
- Canada: 8–15 business days
- United Kingdom: 7–12 business days
- Australia: 8–15 business days
- Europe: 7–15 business days
- Other Countries: 10–20 business days
Please note that these delivery times are estimates and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Tracking information may take 24–72 hours to become active.
Shipping Delays
While we do our best to deliver your order as quickly as possible, delays may occasionally occur due to circumstances beyond our control, including:
- Customs inspections
- Weather conditions
- Public holidays
- Carrier delays
- High shipping volumes
We appreciate your patience and understanding.
Incorrect Shipping Information
Please ensure that your shipping address is correct before placing your order.
MemoriesFlash is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or if your package appears to be lost, please contact us within 7 days of the expected delivery date at:
We will work with the shipping carrier to investigate the issue and provide an appropriate solution whenever possible.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.
These charges are the responsibility of the customer and are not included in our product prices or shipping costs.
Contact Us
If you have any questions regarding shipping or your order, please contact us at: